What is chatbot and how it can be useful for your business ?

What is chat bot ? 

Chat bot is the software application that is used for instance messaging by simulating human conversation through voice command or text chat and maybe both.In the history of computer science the first chat bot was developed by Joseph Weizmann in 1994. It was termed as 'chatter-bot'.
In 2019, chat bots have become more AI-driven, capable of handling complex human interaction with ease and are now taking over traditional conversational services. Chat bots are capable of working in a variety of areas, including processing, payments, and marketing.

Thing you may don't know about chat bot 

1. People are ready to talk to chat bots.
2. People want to contact retailers via chat.
3. There are more than 30,000 Facebook Chat bots.
4. Most Chat bot conversation start with "Hi".
5. People in China seriously love chat bots.

How it is useful for business ?

It was enabled with artificial intelligence for answer the query relevant like human. By chat bot hitting potential customer can be easier by providing informative output.

    Chat bots will automate payments, the future of chat bots is that businesses will automate simple payments and allow users to pay directly over live chat or Facebook Messenger apps. The instant process makes the customer happy and improves customer satisfaction.

• 24/7 CUSTOMER SERVICE 

• INSTANT RESPONSE

• REDUCED OPERATIONAL COSTS AND IMPROVED MORALE

• LANGUAGE SUPPORT

• CONSISTENCY AND ACCURACY (EVEN IN THE MOST REPETITIVE, LOW-VALUE TASKS)

• DATA GATHERING OPPORTUNITIES

• LESS CUSTOMER STRESS

• BETTER SELF SERVICE